Refund policy
At SHEZI & CO, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
7-Day Return Policy
You may request a return within 7 days of receiving your order.
To be eligible for a return:
- The product must be unused, unopened, and in its original sealed packaging.
- The item must be returned in the same condition that you received it.
- Proof of purchase or your order number is required.
For hygiene and safety reasons, we cannot accept returns of opened or used food supplements unless the product is faulty or damaged upon arrival.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging
Once reviewed, we will arrange a replacement or full refund where appropriate.
How to Start a Return
To request a return, please contact our customer support team:
Email: info@sheziCo.com
Please do not send your item back without contacting us first, as returns must be approved before being shipped.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If your refund is approved, it will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Return Shipping
If the return is due to a change of mind, the customer is responsible for return shipping costs.
If the item is faulty, damaged, or we sent the wrong product, SHEZI & CO will cover the return shipping costs or provide a suitable solution.
Non-Returnable Items
The following items cannot be returned:
- Opened or used food supplements
- Products with broken safety seals
- Gift cards
- Clearance or promotional items (unless faulty)
Order Cancellations
Orders may be cancelled before they have been dispatched.
If your order has already been shipped, you will need to follow our return procedure after receiving the item.